FAQS
Q: What services are included in management fee?
A: All tenant communications with the tenant, maintenance processing, concierge services for both the tenant and you the property owner.
Q: What is your policy for late rent payments?
A: Rent is due on the 1st of the month and is considered late on the 6th. The late fee penalty for paying late is outlined in the Terms and Conditions of the Lease Agreement.
Q: How often do you inspect the property?
A: We do an inspection with a formal inspection report ($75/inspection) and then again during the Final Walkthrough once a tenant has vacated.
Q: Are there any additional fees or charges not included in your management fee that I should be aware of?
A: Onboarding fee if taken over occupied, renewal fee for renewing the lease, maintenance fee for third party vendor management, TenantFinder fee, and Inspection Fee.
Q: How do you handle Tenant requests and/or complaints?
A: Each tenant will have their own Tenant Portal where they can pay rent, submit maintenance requests and submit any notes including complaints that need to be resolved
Q: What is your process for finding and qualifying tenants?
A: The application process is very thorough in vetting a qualified tenant. It runs a background, credit, income, rental verification/history and eviction check on each applicant.
Q: What experience do you have managing properties like mine?
A: We have been a Licensed Realtors and Property Managers since 2017 and have managed over 4,200 doors across 7 different markets throughout the mid-south.
