Nick Bolding, Realtor | Partner, Evolve Property Management Group
Maintenance is an inevitable part of property management, and how you handle it can define your relationship with tenants. Memphis, known for its competitive rental market, sees renters seeking properties that are not only affordable but well-maintained
As an owner, your property manager’s response time to maintenance issues can make or break resident satisfaction.
Why Fast Responses Matter
When residents report an issue—whether it’s a broken appliance or a plumbing problem—responding promptly signals that you care about their living environment. Delayed repairs can lead to bigger issues down the line, potentially costing you more in damage and increasing the likelihood that a tenant will leave when their lease is up. In Memphis, where the rental market is increasingly competitive, maintaining your property to a high standard is essential to retaining quality residents.
Utilizing Technology for Maintenance Requests
Evolve Property Management utilizes the top property management software AppFolio to handle maintenance requests. Residents can submit maintenance requests online, and property owners can track the progress from start to finish as well. This system also allows property managers to schedule repairs and communicate with tenants seamlessly. With an app-based approach, residents feel supported and in control, which can significantly boost satisfaction and retention
Preventative Maintenance
One of the best ways to avoid costly emergency repairs is through preventative maintenance. Regular inspections and servicing of key systems like HVAC, plumbing, and electrical can catch issues before they become major problems. In Memphis, where older homes are common, preventative maintenance is crucial to maintaining the value of your property
Final Thoughts:
As a property manager, I’ve learned that a quick response to maintenance requests can make a world of difference in resident satisfaction. By addressing issues as they arise—and even better, preventing them through regular maintenance—you can build a solid reputation as a responsive and responsible property manager. It’s a small investment of time that pays off in happier residents and better property care.
